Customer Success Executive

Job Summary

As a full-time remote Customer Success Executive, the successful candidate will serve as a trusted advisor to enterprise clients, focusing on onboarding, adoption, retention, and growth of Red Hat's offerings while maximizing customer value realization.

Key responsibilities

• Establish trusted advisor relationships with customer executives and stakeholders to align Red Hat's activities with their business goals
• Develop and implement customer success strategies, ensuring maximum value from subscriptions and minimizing churn through engagement and education
• Collaborate across various teams to deliver on customer success strategies and advocate for customer needs within the organization

Required qualifications

• 7 years of account management or customer success experience, preferably in the enterprise software industry
• Proven ability to cultivate relationships with key customers and deliver subscription value
• Experience leading large projects and addressing complex business challenges
• Solid understanding of open source software solutions and enterprise technical support processes
• Familiarity with Salesforce.com and other customer relationship management tools