Customer Success Executive

Job Summary

Supporting new and existing customers remotely, the full-time Customer Success Executive will manage a portfolio of strategic enterprise accounts, drive retention and engagement, and serve as a trusted advisor to HR benefits leaders.

Key responsibilities

• Own a portfolio of strategic enterprise accounts, acting as the primary point of contact for HR benefits leaders
• Drive retention and renewal outcomes by proactively identifying risks and developing action plans
• Increase member engagement and program utilization through data-informed recommendations and regular business reviews

Required qualifications

• A Bachelor's degree
• 6+ years of experience in Customer Success Management, Customer Onboarding/Implementation, or Project Management with enterprise-sized customers
• Proven track record of managing complex projects and coordinating with cross-functional teams
• Strong communication skills, with the ability to balance customer needs against internal priorities
• Enthusiasm for the company's mission and a collaborative, dynamic team approach