Customer Success Executive
Job Summary
Seeking a seasoned Executive Customer Success Leader to work remotely, responsible for scaling and modernizing the global Customer Success organization by leading a high-performing team, implementing innovative AI-driven processes, and ensuring operational accountability across departments.
Key Responsibilities
- Lead, coach, and train a world-class Customer Success team to deliver a unified and high-standard customer experience globally
- Design and implement efficient processes powered by AI for automated customer health tracking
- Drive accountability within the Customer Success organization and collaborate cross-functionally with Sales, Product, and Engineering
Required Qualifications
- 12+ years of experience in enterprise software leadership with a focus on post-sales excellence and customer acquisition/growth
- 5+ years of experience in the cybersecurity space
- Proven track record of managing high-value enterprise accounts and achieving retention and expansion goals
- Extensive experience with 6 and 7-figure enterprise deals
- Demonstrated ability to build, train, and lead global teams with a metrics-driven approach
Complete Job Description
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