Customer Success Expert

Job Summary

A company is looking for a Junior Customer Success Expert (m/f/d).

Key Responsibilities

• Provide first-level support to customers regarding rental and subscription products, focusing on roadside assistance
• Handle booking adjustments, including updates, rebookings, and cancellations
• Collaborate with product development and international teams to enhance service quality

Required Qualifications

• Enjoyment of customer service with a creative approach to problem-solving
• Strong communication skills in German and English; additional languages are a plus
• Ability to handle complaints and maintain composure in challenging situations
• A positive mindset that resonates with customers
• A genuine passion for camping, travel, and road trips