Customer Success Lead

Job Summary

A company is looking for a Customer Success Partner, Team Lead.

Key Responsibilities:

• Oversee a segment of customers and manage a team responsible for customer relationships
• Drive continuous improvement in key metrics for customer success
• Collaborate with internal teams and customers to optimize customer onboarding workflows

Required Qualifications:

• Proven track record of strong performance in a similar role
• Experience supporting a substantial volume of customers during onboarding or managing a large customer portfolio
• Demonstrated proficiency in reporting and forecasting
• Strong inclination towards value-driven solutions for customers
• Natural leadership abilities and a commitment to fostering partnerships for continuous improvement