Customer Success Lead

Job Summary

A company is looking for a Customer Success Lead to enhance the post-sales experience for customers.

Key Responsibilities

• Own the end-to-end customer relationship post-sale: onboarding, activation, engagement, and retention
• Serve as the strategic point of contact for clients, providing guidance, troubleshooting, and support
• Collaborate with product and engineering to represent the voice of the customer and influence roadmap decisions

Required Qualifications

• 4+ years of experience in a customer success, account management, or client-facing role, ideally in fintech, SaaS, or infrastructure platforms
• Proven track record managing strategic accounts or complex customer relationships
• Experience working cross-functionally with product, sales, and engineering teams
• Comfortable in a fast-paced, high-growth environment where ambiguity is the norm
• Multi-lingual with strong English and proficiency in Spanish and/or Portuguese, along with experience with international clients