Customer Success Lead

Job Summary

A company is looking for a Customer Success Lead to drive retention, customer growth, and strategic alignment across its customer success function.

Key Responsibilities:

• Lead and support the Customer Success team, introducing workflows and frameworks for effective operations
• Engage with key accounts to enhance relationships, manage escalations, and ensure value delivery
• Track customer engagement and satisfaction, identifying opportunities for product usage and retention improvements

Required Qualifications:

• Experience leading customer success or account management teams in high-growth environments
• Proven ability to manage and develop team members effectively
• Strong presence in customer interactions, especially with high-value clients
• Experience in fintech, SaaS, or regulated industries is preferred but not mandatory
• Comfortable operating in ambiguous environments while balancing execution with long-term strategy