Customer Success Lead

Job Summary

A company is looking for a Customer Success Lead to enhance customer engagement and drive successful adoption of their platform.

Key Responsibilities

• Lead the customer journey from onboarding through renewal, focusing on adoption and long-term value
• Deliver insights-driven check-ins and value reviews to demonstrate customer impact
• Coach and develop the Customer Success team to ensure high-quality customer experiences

Required Qualifications

• 3+ years of experience in Customer Success leadership, preferably in a SaaS or MarTech environment
• Strong customer-first approach to enablement and product adoption
• Experience managing end-to-end customer journeys
• Strong technical aptitude for guiding complex setups and implementations
• Familiarity with marketing technologies and CRM platforms