Customer Success Lead

Job Summary

A company is looking for a Customer Success Lead - UKI.

Key Responsibilities

• Lead and develop a high-performing Customer Success team, focusing on retention and expansion goals
• Manage priority accounts directly, driving adoption and identifying expansion opportunities
• Set strategic direction for the team, aligning initiatives with company goals and optimizing delivery quality

Required Qualifications

• 10+ years of experience in Customer Success or post-sales roles within SaaS
• 5+ years of direct people leadership experience managing Customer Success Managers
• Demonstrated success in exceeding renewal and expansion goals
• Strong analytical and operational skills for optimizing workflows and forecasting outcomes
• Experience with Customer Success methodologies and tools (e.g., Salesforce, Gong)