Customer Success Lead

Job Summary

A company is looking for a Customer Success Lead for the Western Europe region.

Key Responsibilities

• Lead and develop a high-performing Customer Success team, focusing on performance, retention, and expansion goals
• Directly manage priority accounts and drive adoption while setting strategic direction for customer success initiatives
• Monitor and optimize delivery quality, implement scalable processes, and represent the voice of the customer in leadership discussions

Required Qualifications

• 10+ years of experience in Customer Success or post-sales roles within SaaS, preferably with accounts in Western Europe
• 5+ years of direct people leadership experience managing Customer Success Managers
• Deep understanding of customer relationship management within the Western Europe region
• Strong analytical skills and experience using data to optimize workflows and forecast outcomes
• Language proficiency in English and either German or French