Customer Success Lead

Job Summary

A company is looking for a Growth Customer Success Lead who will design and operationalize a scalable customer success engine using automation and AI.

Key Responsibilities

• Design and operationalize a scaled customer success engine using automation and AI tools
• Build and run one-to-many programs that convert repeatable plays into automated workflows
• Own gross retention and expansion across approximately 150-200 accounts while identifying and executing expansion opportunities

Required Qualifications

• 5+ years in Customer Success, Consulting, or Account Management
• Proven ability to manage a large book of business and drive expansion
• Experience designing scalable customer success programs using automation and AI tools
• Experience supporting developer-focused products, such as SDKs, integrations, and APIs
• Background in web performance, RUM, APM, or observability