Customer Success Lead

Job Summary

A company is looking for a Customer Success Lead.

Key Responsibilities

• Lead, coach, and develop a high-performing Customer Success team, focusing on quota performance and customer retention
• Act as a player-coach by managing strategic accounts and participating in key customer conversations
• Set strategic direction for the team and optimize delivery quality across all accounts

Required Qualifications

• 7+ years of experience in Customer Success or post-sales roles within SaaS
• 2-3+ years of direct people leadership experience managing Customer Success Managers
• Proven success in achieving renewal, expansion, and net revenue retention goals
• Expertise in Customer Success methodologies and best practices
• Strong analytical and operational skills, with experience using data to optimize workflows