Customer Success Lead

Job Summary

A company is looking for a Customer Success Lead to enhance client engagement and retention in a remote setting.

Key Responsibilities

• Lead the customer success team to improve customer satisfaction and long-term growth
• Own and deliver against Net Revenue Retention (NRR) and Gross Revenue Retention (GRR) targets
• Establish scalable processes and insights-driven engagement models for customer success

Qualifications and Experience

• 8+ years of experience in B2B SaaS Customer Success or Account Management
• Proven track record of managing Net Revenue Retention (NRR) and Gross Revenue Retention (GRR)
• Experience leading customer success strategy across various market segments
• Strong analytical skills with a focus on metrics and performance management
• Ability to collaborate cross-functionally to drive expansion revenue