Customer Success Lead

Job Summary

A company is looking for a Customer Success Lead, Overtur Services.

Key Responsibilities

• Own onboarding strategy and execution for Overtur Services, maintaining advisory groups and customer lists
• Capture and prioritize customer feedback for Product Management, ensuring communication of feedback to customers
• Design and run adoption programs and collaborate with Sales on revenue expansions

Required Qualifications

• Bachelor's degree in a technical, business, or related field, or equivalent experience
• Minimum of 10 years of experience in a customer-facing role, preferably in a software or service environment
• Demonstrated ability to analyze data and present findings effectively
• Experience with customer success tools and practices
• Familiarity with door hardware and basic understanding of software development processes is preferred