Customer Success Lead

Job Summary

A company is looking for a Customer Success and Support Lead (Remote).

Key Responsibilities

• Drive customer engagement and manage requirements with minimal oversight
• Own the end-to-end user onboarding process and support ticket platform roadmap
• Lead user orientation sessions and develop innovative solutions for program challenges

Required Qualifications

• Bachelor's degree in a relevant field plus at least 8 years of related experience, or a Master's degree plus 6 years of experience
• Extensive experience in customer-facing roles with the ability to resolve complex issues
• Ability to explain technical concepts related to data warehousing and analytics to non-technical users
• Demonstrated experience in identifying friction points and improving workflows
• Extensive experience with requirements management tools and support ticket platforms