Customer Success Lead

Job Summary

Leading a team of Customer Success Managers, the full-time hybrid Customer Success Lead will coach and support staff to enhance client relationships, drive account growth, and ensure successful implementations while collaborating across teams to deliver a seamless customer experience.

Key responsibilities

• Guide and coach Customer Success Managers to strengthen relationships and drive account growth
• Collaborate with Sales, Professional Services, and Product teams to align strategies and enhance customer experience
• Establish trusted advisor relationships with customer executives, ensuring satisfaction and long-term success

Required qualifications

• Proven experience in leading teams and building executive relationships
• Strong background in implementing SaaS platforms and driving adoption
• Demonstrated ability to define and track KPIs for customer success
• Experience in strategic analysis and using data to improve customer outcomes
• Ability to thrive in a fast-paced, high-growth environment