Customer Success Lead

Job Summary

Working remotely on a full-time temporary basis, the Customer Success Lead will manage customer technical inquiries via phone, chat, and email, ensuring timely resolutions while documenting interactions in a CRM system and acting as a subject matter expert.

Key responsibilities:

• Respond to and document customer inquiries, providing empathetic and accurate support
• Act as a customer advocate, representing their needs internally and proposing process improvements
• Monitor and follow up on unresolved tasks, ensuring compliance with regulatory requirements

Required qualifications:

• High School diploma required; Bachelor's degree in a health-related field encouraged
• 1 year of previous customer service experience required
• Experience in Customer Technical Support or Customer Sales Support preferred
• Proficiency with electronic documentation systems and CRM tools
• Bilingual in Spanish or French is encouraged