Customer Success Lead
Job Summary
Leading the strategy for customer success and account management, the full-time Customer Success Lead will drive customer satisfaction, optimize care outcomes, and develop executive relationships while working remotely.
Key responsibilities
- Manage assigned accounts strategically to enhance customer satisfaction and care outcomes
- Develop executive relationships and resolve customer issues in collaboration with internal teams
- Identify risks for high-priority customers and create comprehensive renewal strategies to demonstrate value
Required qualifications
- BS in Business or Healthcare Administration; MBA preferred
- Minimum of 8+ years in client-facing leadership roles with experience in value-based care and health plans
- Experience with benefits consultants and health benefits ecosystems
- Strong critical thinking skills with the ability to use data to identify trends and risks
- Excellent communication skills and presence at all levels of the client organization
Complete Job Description
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