Customer Success Lead
Job Summary
Leading a team of Guided and High Touch Customer Success Managers, the full-time Customer Success Lead will manage operations remotely while developing processes and playbooks to enhance customer value and drive scalable growth across the West and Central regions.
Key responsibilities
- Develop and refine processes, playbooks, and automations to maximize customer impact
- Attract, develop, and empower top talent within the Customer Success team
- Build collaborative partnerships with Sales, Product, and Support to ensure alignment and advocate for customer needs
Required qualifications
- 2+ years of people management experience in a customer-facing role
- 10+ years of experience in Customer Success, Professional Services, or Account Management
- Proven ability to collaborate cross-functionally with stakeholders
- Experience in the tech industry with relevant subject-matter expertise
- Bachelor's degree or higher, preferably in a technical or engineering field
Complete Job Description
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