Customer Success Lead

Job Summary

A company is looking for a Customer Success Lead.

Key Responsibilities:

• Lead and mentor a team of Customer Success Managers to ensure effective customer relationship management and account growth
• Mentor team members to manage customer implementations of the platform, ensuring high adoption and understanding of its value
• Develop trusted advisor relationships with customer executive sponsors to drive passion and satisfaction for the platform

Qualifications:

• Significant experience in account management, sales, or professional services at a software/SaaS company
• Proven track record of building strong C-level executive relationships and deep empathy
• Experience in preparing and delivering presentations targeted to a senior audience
• Ability to explain technical solutions, establish goals, and drive long-term engagement
• Strategic thinker comfortable in a fast-paced, start-up environment