Job Summary

A company is looking for a Customer Success Lead in Behavioral Healthcare.

Key Responsibilities:

• Provide direct support for a portfolio of Customer Accounts, triaging customer requests, driving product adoption, and performing routine support
• Build and lead a Customer Support Team to ensure exceptional customer service at scale
• Develop and implement customer support strategies to maintain exceptional response times and overall customer experience

Required Qualifications:

• Bachelor's or Master's degree in Business Administration, Marketing, or a related field
• Proven experience in customer support leadership roles, preferably in the technology or software industry
• Strong knowledge of customer support principles, methodologies, and tools
• Strong leadership abilities with a track record of successfully leading and developing high-performing teams
• Experience working in Microsoft Outlook and TEAMS preferred