Customer Success Lead - DACH

Job Summary

A company is looking for a Customer Success Lead - DACH - Strategic.

Key Responsibilities

• Drive strategic account management by building and managing relationships with 20-30 enterprise clients
• Lead onboarding and long-term adoption initiatives to ensure customers achieve measurable outcomes
• Analyze customer usage to identify opportunities for increasing product adoption and maximizing customer value

Required Qualifications

• 7-9 years of experience in Customer Success, Account Management, or Strategic Partnerships in a SaaS environment
• Proven success in delivering value for customers using technical or mission-critical products
• Deep experience with strategic accounts in the DACH market
• Strong commercial acumen with a track record of exceeding renewal and expansion goals
• Fluency in English and German; additional languages are an asset