Job Summary

A company is looking for a Customer Success Lead/Manager.

Key Responsibilities:

• Drive customer retention and upsell strategy
• Track and optimize customer campaigns through the hiring funnel
• Resolve customer queries and issues efficiently while delivering high-quality support

Required Qualifications:

• Experience leading a Customer Success team
• Familiarity with job advertising and programmatic buying
• Ability to translate and communicate customer sentiment
• Proven track record of setting goals and informing product improvements
• Experience managing mature client relationships and driving upsell or cross-sell opportunities