Customer Success Leader

Job Summary

A company is looking for a Customer Success Leader responsible for managing post-sale client functions and retention metrics.

Key Responsibilities

• Own Gross Dollar Retention (GDR) and Net Dollar Retention (NDR) performance
• Lead renewal strategy and ensure disciplined execution across the customer portfolio
• Develop and coach a team of Customer Success Managers with clear performance standards

Qualifications

• 5+ years of experience in B2B Customer Success, Account Management, or Revenue leadership within SaaS, fintech, or professional services
• 2+ years leading and developing a Customer Success or Account Management team
• Proven ownership of Gross Dollar Retention (GDR) and Net Dollar Retention (NDR) metrics
• Strong working knowledge of accounting principles and financial operations
• Experience managing renewal strategy and commercial negotiations