Customer Success Leader

Job Summary

A company is looking for a Head of Customer Success.

Key Responsibilities

• Own the Customer Success function focusing on renewals, churn mitigation, and expansion opportunities
• Design and implement a risk-scoring system to proactively identify and save at-risk accounts
• Partner with Sales, Product, and Customer Engineering to ensure customer feedback informs the product roadmap

Required Qualifications

• Experience building or leading a Customer Success function in a high-growth startup
• Proven track record of managing net retention and renewals while maintaining trusted advisor relationships
• Possess a personal toolstack and framework for managing complex projects and customer risk
• Ability to influence internal teams and gain respect from external executive stakeholders
• Strong project management skills with experience in navigating cross-functional challenges