Customer Success Leader

Job Summary

A company is looking for a Customer Service Lead to build and scale its post-sales function.

Key Responsibilities

• Design and implement the end-to-end Customer Success strategy, including onboarding, adoption, and renewals
• Establish a customer health framework and drive predictable renewals and expansions
• Build scalable Customer Success processes and act as a senior escalation point for strategic customers

Required Qualifications

• 5+ years in Customer Success, Account Management, or post-sales leadership in B2B SaaS
• Proven experience building and scaling Customer Success teams
• Experience managing Customer Success Managers, Technical Account Managers, and Renewals
• Strong background working with technical customers in engineering-led environments
• Experience partnering with enterprise Sales teams