Customer Success Leader

Job Summary

A company is looking for a Customer Success Leader.

Key Responsibilities

• Define and execute customer success strategies to enhance the post-sale customer experience
• Drive net dollar retention and decrease churn through proactive risk management and customer engagement
• Develop and implement coaching and enablement programs for the Customer Success Management (CSM) team

Required Qualifications

• 8+ years in Customer Success or Account Management in a B2B SaaS environment
• 3-5 years of experience leading and scaling a Customer Success team
• Proven track record of improving net dollar retention and gross dollar retention metrics
• Experience with customer success platforms and CRM systems
• Data-driven mindset with the ability to translate customer health data into actionable strategies