Customer Success Leader

Job Summary

A company is looking for a Customer Success Leader, US.

Key Responsibilities

• Own post-implementation customer journeys to drive adoption and measurable ROI
• Proactively monitor customer health and orchestrate interventions to prevent churn
• Lead Quarterly Business Reviews to demonstrate ROI and identify expansion opportunities

Required Qualifications

• 5-8 years in customer success, account management, or consulting within B2B SaaS
• Exceptional stakeholder orchestration skills and ability to influence without authority
• Strong business acumen with a focus on operational metrics and data-driven decision making
• Technical fluency and experience in change management
• AI-forward mindset with a focus on automation and efficiency improvement