Customer Success Leader

Job Summary

A company is looking for a Head of Customer Success.

Key Responsibilities

• Own a portfolio of strategically important enterprise accounts
• Manage and develop a team of Customer Success Managers and Deployment Engineers
• Build customer success playbooks and frameworks from scratch

Required Qualifications

• Engineering or technical implementation background is required
• Direct management experience with hiring and coaching
• Hands-on understanding of APIs, webhooks, and integrations
• Proven ownership of complex enterprise customer relationships
• Experience creating playbooks and processes from the ground up