Customer Success Learning Manager

Job Summary

Driving a high-performing customer-centric culture, the full-time remote Customer Success Learning & Development Manager will design and implement global learning strategies, lead a team of trainers, and build scalable learning frameworks to enhance team performance.

Key responsibilities

• Design and implement a global L&D strategy aligned with business goals and customer success mission
• Lead and mentor a team of trainers and QA specialists to foster their growth and drive team excellence
• Analyze QA trends and CSAT feedback to refine training content and provide targeted coaching insights to leadership

Required qualifications

• Deep expertise and experience in Learning & Development, Quality Assurance, or Enablement, preferably in a SaaS or Customer Success environment
• A "People First" leadership style with a proven track record in building and scaling training or QA programs
• Strong analytical skills to drive continuous improvement using data and reporting
• Hands-on experience with LMS platforms and QA software to facilitate large-scale learning
• An adaptable mindset, comfortable in a fast-paced environment and able to navigate obstacles effectively