Customer Success Management Manager

Job Summary

A company is looking for a Manager, Customer Success Management.

Key Responsibilities

• Oversee a team of Customer Success Managers to enhance customer experience and value
• Implement processes and frameworks to improve team effectiveness and track performance metrics
• Coach and develop team members, ensuring they have the necessary tools and knowledge to succeed

Required Qualifications

• 5+ years of experience in customer success or account management in the SaaS industry
• 2+ years of people management experience in a customer-facing role
• Proven track record of managing and developing high-performing teams
• Strong understanding of customer success best practices and methodologies
• Proficiency in customer success software and CRM systems