Customer Success Manager

Job is Expired

Location: Remote

Compensation: Salary

Staff Reviewed: Wed, Feb 07, 2024

Job Category: Customer Service

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Education Level: Bachelors

Job Summary

A company is looking for a Customer Success Manager in the USA for their Commercial - Customer Operations team.

Key Responsibilities:

Manage the customer journey from contract kickoff to renewal/upsell
Collaborate with internal teams to ensure a best-in-class customer experience
Identify and mitigate risks that threaten customer's platform adoption, satisfaction, or renewal

Qualifications:

5+ years of customer success enterprise SaaS experience or related
Undergraduate degree in a scientific or technical field
Experience building trust-based relationships with clients to advance strategic goals
Experience managing complex technical projects and teams
Ability to develop and drive a high-level strategic engagement roadmap

COMPLETE JOB DESCRIPTION

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Job is Expired

Company Overview

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