Customer Success Manager

Location: Remote
Compensation: Salary
Staff Reviewed: Wed, Feb 07, 2024
This job expires in: 14 days

Job Summary

A company is looking for a Customer Success Manager in the USA for their Commercial - Customer Operations team.

Key Responsibilities:
  • Manage the customer journey from contract kickoff to renewal/upsell
  • Collaborate with internal teams to ensure a best-in-class customer experience
  • Identify and mitigate risks that threaten customer's platform adoption, satisfaction, or renewal
Qualifications:
  • 5+ years of customer success enterprise SaaS experience or related
  • Undergraduate degree in a scientific or technical field
  • Experience building trust-based relationships with clients to advance strategic goals
  • Experience managing complex technical projects and teams
  • Ability to develop and drive a high-level strategic engagement roadmap

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