Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager who will be responsible for ensuring the success and satisfaction of customers in the EdTech industry.

Key responsibilities:

• Lead seamless onboarding for new customers, facilitating product training and knowledge transfer
• Maintain strong customer relationships as the primary point of contact for inquiries, issues, and escalations
• Utilize data to identify upsell and cross-sell opportunities, driving accelerated growth and maximizing customer value

Required qualifications:

• Bachelor's degree in Business, Marketing, or a related field
• Proven experience in customer success, account management, or a related role
• Proficient in analyzing data to extract meaningful insights
• Familiarity with customer success tools and CRM systems
• Expertise in account management and nurturing customer relationships