Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager.

Key Responsibilities:

• Account Ownership: Act as primary point of contact for accounts, promoting customer loyalty and overseeing transition from sales to implementation
• Strategic Oversight: Serve as subject matter expert on products and services, identifying gaps and crafting solutions
• Renewal Management: Directly manage and drive the renewal process for each customer to ensure long-term engagement

Required Qualifications:

• BA or BS degree or higher
• 5+ years of experience in customer success, account management, or customer operations in a SaaS healthcare environment
• Proficiency in Salesforce, Jira, and G-Suite
• Autonomy: Ability to take initiative in customer relationship and project management
• Passion and Adaptability: Desire to assist customers and flexibility to adapt to changing environments