Customer Success Manager

Location: Remote
Compensation: Salary
Staff Reviewed: Mon, May 13, 2024
This job expires in: 24 days

Job Summary

A company is looking for a Customer Success Manager.

Key Responsibilities:
  • Account Ownership: Act as primary point of contact for accounts, promoting customer loyalty and overseeing transition from sales to implementation
  • Strategic Oversight: Serve as subject matter expert on products and services, identifying gaps and crafting solutions
  • Renewal Management: Directly manage and drive the renewal process for each customer to ensure long-term engagement
Required Qualifications:
  • BA or BS degree or higher
  • 5+ years of experience in customer success, account management, or customer operations in a SaaS healthcare environment
  • Proficiency in Salesforce, Jira, and G-Suite
  • Autonomy: Ability to take initiative in customer relationship and project management
  • Passion and Adaptability: Desire to assist customers and flexibility to adapt to changing environments

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