Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager, Partnerships.

Key Responsibilities

• Build and nurture relationships with channel partners, acting as a trusted advisor
• Develop and execute joint business initiatives to drive mutual growth
• Track and analyze churn data to identify key drivers and execute strategies to reduce churn

Required Qualifications

• 5+ years of professional experience in telecom, partnerships, or service provider industries
• Demonstrated ability to build and maintain long-term, strategic partner relationships
• Strong analytical skills and comfort working with data to identify trends
• Experience with customer success tools and CRM systems
• Ability to collaborate cross-functionally with sales, product, and operations teams