Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to drive customer retention and expansion in a remote setting.

Key Responsibilities

• Manage a portfolio of 50 customers to ensure adoption, retention, and ongoing success
• Conduct onboarding, health checks, and quarterly business reviews
• Identify and support upsell and cross-sell opportunities while monitoring customer engagement

Required Qualifications

• 3-6 years of experience in a Customer Success or Account Management role in SaaS
• Proven ability to manage post-sale relationships and meet renewal targets
• Familiarity with CRMs and customer success tools
• Comfortable collaborating with technical and product teams
• Proactive and growth-minded approach to driving customer impact