Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to enhance customer relationships and drive product adoption.

Key Responsibilities:

• Build and manage strong customer relationships to drive successful outcomes
• Own a portfolio of customers, focusing on adoption, retention, and upsells
• Monitor customer usage and health, identifying risks and executing improvement plans

Required Qualifications:

• 5+ years of experience in Customer Success or Account Management in a software or technology company
• Experience managing a portfolio of customers and driving renewals and upsell opportunities
• Bachelor's degree preferred
• Fluency with modern software tools and technology
• Interest in video, social platforms, or news and media industries is a plus