Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to help customers scale successfully on their platform.

Key Responsibilities

• Own a portfolio of customer relationships, driving adoption, retention, and renewals
• Lead onboarding and customer training sessions for effective rollout
• Monitor usage metrics to identify adoption gaps and renewal risks

Required Qualifications

• Typically 3+ years in Customer Success, Account Management, or Implementation for a SaaS product
• Experience in an early-stage startup building playbooks or processes from scratch
• Proven experience owning renewals and driving retention across a book of business
• Demonstrated success in driving product adoption and training end users
• Experience supporting B2B or enterprise customers preferred