Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager II who will focus on building and maintaining customer relationships as a website performance specialist.

Key Responsibilities

• Manage customer accounts and provide monthly product reviews with optimization recommendations
• Analyze customer digital performance and troubleshoot website issues to meet service levels
• Communicate customer strategies and KPIs to cross-functional teams while managing multiple accounts

Required Qualifications

• Bachelor's degree or equivalent experience
• Google Analytics Certified
• 2+ years of account management and/or dealership experience
• Proficient knowledge of MS Office Suite and Salesforce Service Cloud
• Ability to work various shifts including evenings and weekends