Customer Success Manager

Job Summary

A company is looking for an Associate Customer Success Manager who is eager to build strong relationships.

Key Responsibilities

• Leverage the Customer Success platform to deliver automated workflows and communications
• Respond to customer inquiries within 24 hours, providing clear and actionable solutions
• Coordinate with various internal teams to ensure customer satisfaction and document interactions accurately in the CRM system

Required Qualifications

• At least 1-3 years' experience in a customer-facing role
• Bachelor's Degree
• Strong organizational skills and ability to manage multiple priorities and customers simultaneously
• Highly attentive to customer needs and requests
• Willing to go above and beyond while maintaining a positive attitude