Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager.

Key Responsibilities

• Drive customer lifetime value through contract renewals and increasing consumable utilization
• Conduct high-volume outbound calling to engage customers and promote service contract offerings
• Maintain accurate customer data in Salesforce and provide post-sale support to ensure retention and satisfaction

Required Qualifications

• 3 years of Inside Sales or Service Contract/Corporate Account Sales experience
• Business development experience
• 2-year or 4-year college degree in business or equivalent experience
• Experience with CRM systems, preferably Salesforce.com
• Demonstrated ability to meet and exceed sales and activity quotas