Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager with SIU experience.

Key Responsibilities

• Lead and coordinate successful rollouts of solutions, including training end users and preparing launch materials
• Coordinate resources across the organization to resolve client issues and meet delivery commitments
• Assess client strategies in Anti-Fraud, Claims, and Underwriting, recommending improvements and driving client retention

Required Qualifications

• Minimum 4 years of experience in insurance fraud detection and at least 2 years in project leadership
• Experience leading client meetings with diverse participants, including senior leaders
• Practical experience managing projects end-to-end in a SaaS environment
• Ability to analyze data and KPIs to extract actionable insights
• Familiarity with current P&C insurance trends