Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager (Scaled Portfolio).

Key Responsibilities

• Manage a portfolio of 150-300 customers focusing on retention, adoption, and expansion
• Engage customers proactively through calls, meetings, and campaigns to drive value
• Monitor health signals and usage data to prioritize actions and lead renewal strategies

Required Qualifications

• 2+ years of experience managing a large or high-volume portfolio of accounts
• Proven success in owning renewals, retention, or expansion targets
• Data-driven and outcomes-focused with strong prioritization skills
• Experience with scalable or tech-touch customer motions
• Track record of meeting or exceeding goals/OKRs