Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to ensure clients maximize the power of their AI-driven platform for social media engagement and brand protection.

Key Responsibilities

• Serve as a trusted advisor to clients, aligning solutions with their social engagement goals
• Drive renewals, upsells, and expansions by demonstrating the impact of AI-driven automation
• Analyze performance data and provide strategic recommendations for optimization

Required Qualifications

• Proven experience in customer growth, managing renewals and expansions in a B2B SaaS environment
• 3-6 years of experience in marketing, community management, or social engagement
• Experience managing enterprise client portfolios with a focus on strategic alignment
• Data-driven mindset with a strong understanding of AI and automation in engagement
• Proactive approach to identifying client needs and delivering business outcomes