Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager who will be responsible for driving customer outcomes and value realization.

Key Responsibilities

• Own a portfolio of accounts and develop success plans tied to operational metrics
• Lead audits and improvement plans, ensuring accountability and tracking progress
• Provide training and create customer-facing content to enhance user engagement

Required Qualifications

• 3+ years in Customer Success Management or similar client-facing roles
• Experience with customer service technology platforms or e-commerce ecosystems
• Proven track record of renewing and expanding enterprise customers
• Hands-on experience with AI/ML and automation platforms
• Comfort with API integrations and business intelligence tools