Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager - Corporate Memberships.

Key Responsibilities:

• Manage a portfolio of corporate accounts from onboarding through renewal
• Partner closely with Account Executives to create a seamless pre- to post-sale handoff experience for new customers
• Identify new up-sell and cross-sell opportunities to support account growth

Required Qualifications:

• 3+ years of Customer Success, Account Management, Professional Services, Higher Education, or B2B SaaS experience
• Well-organized with excellent time management abilities
• Proven ability to collaborate and build strong relationships with customers, especially at the Executive level
• Experience analyzing data, trends, and client information to identify product or service growth opportunities
• Bachelor's Degree