Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to manage customer relationships and drive retention and growth.

Key Responsibilities

• Manage a portfolio of 20-25 customers through onboarding, adoption, renewal, and expansion
• Serve as a trusted advisor on QA and automated testing best practices
• Collaborate with sales, product, and engineering teams to enhance customer experience

Required Qualifications

• 3+ years of experience as a Customer Success Manager or Account Executive in a technical SaaS environment
• Proven success in managing renewals and expansions with a strong retention track record
• Experience engaging with VP- and C-level stakeholders in Product, Engineering, and QA
• Ability to thrive in early-stage startups with adaptability and initiative
• Strategic thinker who connects product value to customer business outcomes