Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to support global enterprise customers and drive client success post-sales.

Key Responsibilities

• Establish trusted advisor relationships with customer executive sponsors to align activities with business objectives
• Track customer progress towards goals and deliver Executive Business Reviews with insights and recommendations
• Identify blockers to client success and develop strategies for mitigation through collaboration

Required Qualifications

• 3+ years in a Customer Success Manager role at a SaaS company
• Experience in building relationships with executive stakeholders and managing high-touch relationships
• Proficient in data analysis and presentation, including experience with Excel or Google Sheets
• Ability to take ownership of a book of business and manage multiple priorities effectively
• Curiosity and willingness to become an expert on the product and industry