Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to serve as a primary bridge between innovative programs and the families they serve.

Key Responsibilities

• Manage customer support tickets, phone calls, and chats professionally and empathetically
• Develop relationships with clients, resolving issues and providing personalized recommendations
• Coordinate with staff to ensure effective communication and positive outcomes for all stakeholders

Key Qualifications

• At least 5 years of experience in Customer Service, Sales, STEM Education, Management, or Business
• Experience in EdTech or summer camp programming is a plus
• Bachelor's degree in Education, Business, Communications, Management, or a related field
• Proficient with technology and able to master new software quickly
• Must clear all required background checks