Customer Success Manager

Job Summary

A company is looking for an Enterprise Customer Success Manager.

Key Responsibilities:

• Build and maintain relationships with decision-makers in high-value accounts
• Guide customers in optimizing their use of the analytics platform for actionable insights
• Develop strategies to maximize Net Dollar Retention through upselling and proactive engagement

Required Qualifications:

• Bachelor's or Master's degree in Business, Analytics, Computer Science, or a related field
• 7+ years of experience in customer success, account management, or consultative roles in SaaS or analytics
• Experience in complex enterprise sales environments with multiple stakeholders
• Strong analytical skills with experience in SQL and data visualization tools
• Experience implementing production business intelligence solutions